FAQ and Shipping Information What is your return policy? No Return Fees! No Restocking Fees! No Hassles! All stock orders can be returned for a full product refund. All returned items must be in acceptable (no used or incomplete packs) condition in order to receive a full refund. Custom orders are not returnable except for reason of defect. In such cases, Wristco.com must be notified within 14 days of delivery. Factory Second items are not returnable. How soon after I place my order will it ship and how will I know when it does ship? All stock orders placed before 3:05 PM CST (Monday - Friday), will be shipped out the same day they are ordered. All custom Tyvek® orders will ship in 24 hours if placed before 2:00 PM CST (Monday - Friday). Wristco will email order and tracking information to you. If your requested order is out of stock, Wristco will contact you by telephone or email. FedEx Ground Delivery map What is USPS Economy Mail shipping? We've recently added a new shipping option for customers placing orders containing 500 or less wristbands. This shipping option utilizes the combined service of both UPS and the United States Postal Service. Orders shipped using this service will be picked up at our facility by UPS but will be delivered to your door by the United States Postal Service. Delivery times for this shipping option range between 4-10 shipping days. Please do not select this shipping option if you need your order in an expedited timeframe. Like all of our shipping options, you will be provided with a tracking number in which you can track your order via the USPS website. Why is my credit card declining? We accept Visa, Mastercard, and American Express credit cards. Please verify all of the information is entered correctly. The billing address on the account MUST match all the information on the credit card including Cardholder’s name and Billing address. Do you offer volume discounts? Volume discounted pricing is available on orders totaling 20 boxes or more. Note: Volume discounts do not apply for custom imprinted wristbands. If your discount does not show up online, it will be applied once your order is submitted. Please contact Customer Service at 800-261-2070 with any questions. How do I know if I received my full order? Our boxes can hold 1,000 wristbands (2 boxes). Shipping will combine boxes when possible to save on shipping costs. Since the bands are consecutively numbered, it will be easy to verify your quantities. Do you accept Purchase Orders? We do not accept Purchase Orders online. If you need to pay by check or PO, please call Customer Service at 800-261-2070. Please be aware that pricing online is less expensive than through Customer Service. If you prepay online you can save extra money. I am tax exempt can I still order? Tax is not charged on orders shipping outside the state of Wisconsin. If you are within the state and are tax exempt, please contact Customer Service at 800-261-2070. Please provide your tax exempt form. What are my payment options? Credit cards and PayPal are the only methods of payment allowed for online orders. We accept Visa, Mastercard, and American Express. We do not accept international credit cards. What are my shipping options within the United States? Wristco utilizes UPS for shipping within the United States. You have the option of UPS Ground, 3-Day Select, 2nd Day Air or Next Day Air. UPS will not ship to most Army/Air Forces Bases. UPS will not ship to a PO Box. A physical address is required. Am I able to ship to Canada and what are my shipping options? Yes, we provide Nationwide Shipping to Canada through Landmark Global. We offer a Ground option which takes 3-8 business days. If you are ordering custom wristbands you will have to add production time which will vary depending on what type of wristbands you are ordering. How do I find out how much shipping is? Once you select your bands and proceed to ‘checkout’, the UPS page will open up. It will list pricing for each method of shipping available. You choose the type of shipping you prefer. If you wish to have an approximation of shipping costs prior to ordering, please contact Customer Service at 800-261-2070. Is the website secure to input my credit card information? All customers are protected when ordering online. We provide a secure site to ensure a safe and easy ordering process. International Shipping Information Countries We Ship To: Canada United Kingdom Germany France Australia Puerto Rico International Delivery Times: Estimates quoted during the checkout process are quoted in business days (Monday – Friday, excluding US and local holidays). Stock orders placed by 2:00 PM CST (Monday – Friday) will be shipped the same day. International Shipping Rates: We’ve partnered with FedEx to provide you with fast and affordable shipping options. Rates are determined by the country you ship to and the weight of the items in your cart. To determine your shipping rates, we encourage you to start the checkout process and provide us with your ship-to country. Duties and Taxes We will calculate and apply any applicable duties and taxes to your order on the shipping fee. Our shipper will collect them on behalf of your government so you do not have to pay any additional money when your order is delivered. International Payment options: We accept Mastercard, Visa, and American Express. All orders will be charged in US dollars. Exchange rates may fluctuate. Please note that most banks will charge additional fees for currency conversion. These fees typically range from 2-5% of the total value of your order including shipping charges. Please contact your credit card issuing bank directly for additional details on fees and exchange.