FAQ and Shipping Information Return and Cancellation FAQs What is your return policy? All stock/non-customized wristband orders can be returned for a full product refund. Returns will be granted up to 30 days from the shipment of the stock product. All returned items must be in acceptable condition (we cannot accept used or incomplete packs) in order to receive a full refund. We keep it easy - we do not charge a return or restocking fee. However, original and return shipping costs are non-refundable. Orders with these products are not eligible for return: Customized Items Factory Seconds items To get started with your return, give our customer service team a call at 1-800-261-2070, start a Live Chat, or send us an email here. What if I want to return my customized wristband order? Custom orders are non-refundable except for reason of defect. What if my wristband order is defective? We take our quality standards very seriously at WristCo so if your order is defective, we want to make things right. Please give our customer service team a call at 1-800-261-2070 to further discuss your specific situation so that we can find a solution that works for you. In the situation of defective product, WristCo covers the cost of return shipping. How do I get started with my return? If you need to return an item, please contact us with your order number and details about the product you’d like to return. Our customer service team will provide instructions for returning the eligible items from your order. What is your cancellation policy? Orders may be cancelled within 24 hours of the order being placed. However, custom orders and orders which have already been submitted to production/shipping are not able to be cancelled. For questions regarding the status of your order, please contact Customer Service by calling or emailing the following: 1-800-261-2070 email@example.com Order FAQs Is the website secure to input my credit card information? Yes - we protect all of our customers while ordering using our WristCo website. We provide a secure site to ensure a safe and easy ordering process. Our website utilizes SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted for your protection. We believe this process provides the most effective way to ensure a secure shopping environment. What are my payment options? We accept the following credit cards for online orders: Visa, MasterCard, and American Express as well as PayPal. Why is my credit card declining? We accept Visa, MasterCard, and American Express only. Please verify that all information is entered correctly during the checkout process. The billing address used for placing your order must be identical to the cardholder’s name and billing address. Check that street abbreviations, punctuation, phone numbers, and zip codes are correct. Do you offer volume discounts? Yes! If your order includes 20 packs or more of items within the same product family (i.e. plastic or Tyvek®), a volume discount will automatically be applied to your cart. Exceptions to our volume discount include: Clearance Factory Seconds For silicone orders, our bulk pricing di I placed a large order - how do I know if I received my full order? Our Tyvek® wristbands are consecutively numbered and placed in boxes of 1000, so it will be easy to verify your quantities. To save on shipping costs, we sometimes have more than one color per box. Our silicone wristbands are shipped in bags of 100. If you ordered our plastic wristbands, our customer service team can easily assist you with verifying your order. Call us at 1-800-261-2070, email, or Live Chat to get started. Do you accept purchase orders? Yes! We currently accept purchase orders from several government organizations and schools. Please contact us for more details and to see if your organization qualifies. I am tax-exempt. How do I place my order? We do not charge sales tax on orders shipping outside of the state of Wisconsin. If you are within Wisconsin and are tax-exempt, please contact us with your tax-exempt form. Shipping FAQs How quickly will my order ship? All stock/non-customized items - if placed before 3:00PM CST Monday-Friday - will be shipped out the same business day. If your order is placed after 3:00PM CST Monday-Friday, they will ship the following business day. Orders do not ship on Saturday or Sunday. Generally speaking, the following are our lead times for customized product: Plastic: 7 business days Custom Tyvek®: 1 business day If you need your plastic wristbands sooner, you can select our rush production option during the customization step. WristCo will follow up with an email confirmation once your order has been successfully placed. Once your order has shipped, you will receive shipping confirmation with your tracking number. What are my shipping options within the United States? WristCo utilizes the following FedEx shipping options: Ground Economy Ground (FedEx SmartPost) Delivery times for this shipping option range between 4-10 business days. Please do not select this shipping option if you need your order in an expedited timeframe. 3-Day Select 2nd Day Air Next Day Air Economy Ground will ship to most Army and Air Force Bases, Puerto Rico, and P.O. Boxes. How do I find out my shipping costs? As you proceed through the checkout process, your available shipping options and their costs will be automatically calculated using your shipping address. When will my order arrive? Once your order has been shipped, you will receive an email confirmation that includes your FedEx or USPS (for Economy Ground shipments) tracking number. You are able to track the progress of your order using our Order Status feature or typing your tracking number into FedEx's website or USPS's website. The map below demonstrates FedEx Ground Delivery times, not Economy. International Order and Shipping FAQs Do you ship internationally? Yes - we currently ship to five countries outside of the U.S. including: Canada United Kingdom Germany France Australia Additionally, we ship to the following U.S. territories: Puerto Rico U.S. Virgin Islands If your country is not listed, please contact us. If I want to ship to Canada, what are my shipping options? We use FedEx (expedited shipping) when shipping to Canada. What are your international shipping rates? We’ve partnered with FedEx to provide you with fast and affordable shipping options. Rates are determined by the country you are shipping to, as well as the weight of the items you are purchasing. To determine your shipping rates we encourage you to start the checkout process and ensure the country you enter is one we currently ship to (listed above). What are your international delivery times? Your estimated delivery date will be provided during the checkout process and are quoted in business days (Monday-Friday, excluding U.S. and local holidays). Stock/non-customized international orders placed by 3PM CST (Monday-Friday) will be shipped the same business day. What are your international payment options? We accept Visa, MasterCard, and American Express. Your billing address must be based in one of the six countries (Canada, United Kingdom, Germany, France, Australia, Puerto Rico, and the Virgin Islands) we ship to. The credit card used to place the order must be based in one of the six countries we ship to as well. All orders are charged in U.S. dollars and exchange rates may fluctuate. Please note that most banks will charge additional fees for currency conversion. These fees typically range from 2-5% of the total of your order including shipping charges. Please contact your credit card issuing bank directly for additional details on fees and exchange. Duties and taxes We calculate and apply any applicable duties and taxes to your order as part of your shipping fee. Our shipper will collect them on behalf of your country’s government so that you do not have to pay additional money when your order is delivered.