Return & Cancelation FAQs
All stock/non-customized wristband orders can be returned for a full product refund. Returns will be granted up to 30 days from the shipment of the stock product. All returned items must be in acceptable condition (we cannot accept used or incomplete packs) in order to receive a full refund. We keep it easy - we do not charge a return or restocking fee. However, original and return shipping costs are non-refundable.
Orders with these products are not eligible for return:
- Customized Items
- Factory Seconds items
To get started with your return, give our customer service team a call at 1-800-261-2070, start a Live Chat, or send us an email here.
Custom orders are non-refundable except for reason of defect.
We take our quality standards very seriously at WristCo so if your order is defective, we want to make things right. Please give our customer service team a call at 1-800-261-2070 to further discuss your specific situation so that we can find a solution that works for you. In the situation of defective product, WristCo covers the cost of return shipping.
If you need to return an item, please contact us with your order number and details about the product you’d like to return. Our customer service team will provide instructions for returning the eligible items from your order.
Orders may be cancelled within 24 hours of the order being placed. However, custom orders and orders which have already been submitted to production/shipping are not able to be cancelled.
For questions regarding the status of your order, please contact Customer Service by calling or emailing the following: 1-800-261-2070 info@wristco.com
Order FAQs
Yes - we protect all of our customers while ordering using our WristCo website. We provide a secure site to ensure a safe and easy ordering process. Our website utilizes SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted for your protection. We believe this process provides the most effective way to ensure a secure shopping environment.
We accept the following credit cards for online orders: Visa, MasterCard, and American Express as well as PayPal.
We accept Visa, MasterCard, and American Express only. Please verify that all information is entered correctly during the checkout process. The billing address used for placing your order must be identical to the cardholder’s name and billing address. Check that street abbreviations, punctuation, phone numbers, and zip codes are correct.
Yes! If your order includes 20 packs or more of items within the same product family (i.e. plastic, vinyl or Tyvek®), a volume discount will automatically be applied to your cart.
Exceptions to our volume discount include:
- Clearance
- Factory Seconds
For silicone orders, our bulk pricing discount is automatically applied as you increase the number of silicone wristbands in your order.
Our Tyvek® wristbands are consecutively numbered and placed in boxes of 1000, so it will be easy to verify your quantities. To save on shipping costs, we sometimes have more than one color per box. Our silicone wristbands are shipped in bags of 100. If you ordered our plastic or vinyl wristbands, our customer service team can easily assist you with verifying your order.
If you ordered our plastic or vinyl wristbands, our customer service team (1-800-261-2070) can easily assist you with verifying your order
Yes! We currently accept purchase orders from several government organizations and schools. Please contact us for more details and to see if your organization qualifies.
We do not charge sales tax on orders shipping outside of the state of Wisconsin. If you are within Wisconsin and are tax-exempt, please contact us with your tax-exempt form.
Shipping FAQs
All stock/non-customized items - if placed before 3:00PM CST Monday-Friday - will be shipped out the same business day.
If your order is placed after 3:00PM CST Monday-Friday, they will ship the following business day. Orders do not ship on Saturday or Sunday.
Generally speaking, the following are our lead times for customized product:
Plastic: 7 business days
Custom Tyvek®: 1 business day
If you need your plastic wristbands sooner, you can select our rush production option during the customization step. WristCo will follow up with an email confirmation once your order has been successfully placed. Once your order has shipped, you will receive shipping confirmation with your tracking number.
WristCo utilizes the following FedEx shipping options:
- Ground
- Economy Ground (FedEx SmartPost)
Delivery times for this shipping option range between 4-10 business days. Please do not select this shipping option if you need your order in an expedited timeframe. - 3-Day Select
- 2nd Day Air
- Next Day Air
Economy Ground will ship to most Army and Air Force Bases, Puerto Rico, and P.O. Boxes.
As you proceed through the checkout process, your available shipping options and their costs will be automatically calculated using your shipping address.
Once your order has been shipped, you will receive an email confirmation that includes your FedEx or USPS (for Economy Ground shipments) tracking number. You are able to track the progress of your order using our Order Status feature or typing your tracking number into FedEx's website or USPS's website.
Value Pack Bulk Options
Free Shipping on orders over $75(Continental US orders only)
In Stock Products That Ship Same-Day
Unmatched, Expert Customer Service